Refunds & cancellation.

Our one-month interview guarantee

If you have not received an interview within one month of starting your paid Cheetah membership, contact us to request a full refund under our interview guarantee.

Homepage examples and demo notifications are not actual interviews and do not count as one. This is a refund promise, not a promise that an employer will interview or hire you.

Request your refund

1. Email us from the address linked to your Cheetah account, where possible.
2. Include the date you started your membership and say that you are requesting the one-month interview-guarantee refund.
3. If available, include your invoice reference so we can locate the payment. Do not send your full card number or password.

You can also write directly to contact@faite.ai. Sending an email starts your request; it does not mean a refund has already been issued. We will confirm the outcome by email. Once issued, the time for a refund to appear depends on your payment provider.

Want to stop your next renewal?

Open Settings in your account and use the subscription controls to cancel renewal. You normally retain access for the remainder of the period you have paid for. Cancelling renewal and requesting a refund are separate actions.

If you cannot sign in or use the billing controls, contact billing support. Do not send us your password.

Your consumer rights still apply

The interview guarantee is in addition to your legal cancellation and refund rights, including rights where a service is faulty or not as described. You do not have to wait a month to contact us about a billing error or exercise a statutory right. Read the cancellation terms.