HERE TO HELP
Let us help.
A stuck application, a billing question or something not working? Contact Cheetah at contact@faite.ai.
Account and applications
Tell us what happened and which role or employer it affects. Include your account email, device/browser and a screenshot if it helps. Hide sensitive information that is not needed to explain the issue.
Email supportBilling and refunds
For a payment problem, include your account email and invoice reference if you have it. You can manage renewal in Settings, or email us if you cannot access your account.
Read the one-month interview guarantee and how to request your refund.
Get billing helpPrivacy and your data
For access, corrections, deletion or questions about how your information is used, email us with the subject "Privacy request". Use your account email where possible. We may need to verify your identity.
contact@faite.aiYou can also export your account data or request deletion in Settings. See the Privacy notice.
Before you email
My application is waiting for an answer.
Open Applications and select the role that needs information. Answer the question there so it stays attached to the correct application. If the answer will not save, include the role and the error in your support message.
How do I cancel my subscription?
Open Settings and the subscription controls to cancel renewal. If you cannot access them, email us from your account address. Cancelling renewal does not automatically request a refund.
Should I send my CV or payment details?
Do not send passwords, full payment-card details or identity documents in an initial support email. Your account email and a short description are usually enough to start.